Contact us
If you have any questions, please do not hesitate to contact us. We strive to respond within 48-72 hours.
For general or order-related inquiries, you can email us at elitefootballjersey@gmail.com
SHIPPING UPDATE:
Due to the high volume of orders during the World Cup football period, our processing/shipping times may be slightly longer than usual. We are working hard to get your order to you as quickly as possible and appreciate your understanding during this busy period. Please keep in mind DELIVERY TIME = 10-16 BUSINESS DAYS
FAQ
When will i receive my order?
We offer worldwide shipping.
Orders are processed and packed within 2–5 days from our warehouse.
You can expect your package to arrive within 10-16 business days, shipping timelines vary per country.
How do i track my order?
Once shipped, you’ll receive a confirmation email with a tracking link. Use the link to follow your delivery. It can take up to 72 hours before the first updates appear. *excluding high demand periods. “How to track order”
My trackinglink is not working. What should i do?
If your trackinglink from your email does not work please follow this guide: “How to track order” It can take up to 72 hours before the first updates appear. Due to high World Cup demand, tracking updates may take several days to appear this month. If there are no updates after 7 days, please contact our support team, please contact our customer care with your order and tracking details. Our team will assist you as soon as possible and check the latest updates.
I haven’t received an order confirmation or trackingnumber. What should i do?
An order confirmation email is sent immediately after your purchase.
If you haven’t received it, please check your spam or junk folder. If it’s not there, contact our Customer Care team and we’ll verify your order and resend the confirmation if needed.
I entered the wrong shipping adress. What can i do?
If you notice an error shortly after placing your order, contact our Customer Care team immediately. We’ll check whether the address can still be updated before dispatch.
If your order has already shipped, address changes may no longer be possible. In some cases, the carrier may offer redirection services, which are subject to their policies and additional fees.
We recommend reviewing your shipping details carefully before completing your purchase.
My tracking says my order has been delivered, but i haven’t received it?
If your tracking status shows “delivered” but you haven’t received your package, we recommend the following steps:
Confirm the delivery address on your order.
Check with neighbours, reception or other secure delivery locations.
Review any delivery notes from the carrier.
If you’re still unable to locate your package, please contact our Customer Care team with your order and tracking details. We’ll review the case with the carrier and guide you through the next steps.
Can i cancel or change my order?
Orders are prepared for dispatch shortly after placement and cannot be amended once processing has started. We recommend reviewing your details carefully before confirming your purchase.
Returns are accepted within 14 days of delivery, subject to our return policy.
For any further assistance, please contact Customer Care.