Return and refund policy

1.1 Cancellation and exchange

1.2 Once an order has been packed, it cannot be cancelled or changed; instead, the order must be returned to us in accordance with section 10 below. As our goods are shipped from Asia, there may be longer transit times that are beyond our control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can still inform us of your cancellation in advance. In order to guarantee the fastest possible return, we ask that you send us a shipping confirmation.
An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.

1.3 Because we work with a fully automated system, orders are activated immediately after dispatch. Unfortunately, it is not possible to interrupt the dispatch process until delivery, so a refund before receipt of the goods is only possible up to 24 hours after ordering.

2. Returns and Refunds

2.1 Our Returns Policy forms part of these Terms and Conditions on which you may access and use our Website.

2.2 If you are not completely satisfied with your order, you can send us an e-mail informing us of the product to be returned and return the product to us. The return period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

PLEASE NOTE: Printed goods cannot be returned, this includes printed shirts with name and number.

2.3 Shipping and return costs must be covered and paid by the customer.

2.4 The product must be received by us to be entitled to a refund. We will inspect the returned product upon arrival.

2.5 You will ensure that the Product is sent to us in the same condition as you received it and that it is properly packaged. The product must be unused, the product labels must not have been tampered with and the product must be in its original packaging. If a product is returned to us in an unsuitable condition, we reserve the right to refuse to accept the product for return. If a product is returned to us in a damaged condition, we reserve the right to refuse to accept the product for return.

2.6 Our returns processing time depends on your order.

2.7 Once we are satisfied with the condition of the returned product, we will send you an email authorizing your return. A refund will be issued shortly to the payment method used for the order, after we have sent you notification that your return has been approved. There is no charge for storing the product.

2.8 The cancellation is completed when we have received the physical goods.

2.9 Since our goods are shipped from abroad, there may be longer delivery times that we have no influence on. If the goods are already on their way to you, cancellation is not possible. Wait until you have received the goods and return them to us. Of course, you can still inform us of your cancellation in advance. In order to guarantee you the fastest possible return, we ask you to send us a shipping confirmation. An early refund is possible at the earliest 16 weeks after receipt of the order if the goods have not been received.

3. Return instructions

To initiate a return, please follow these instructions:

1. Please review our Returns Policy to ensure your item is eligible for return and to understand any conditions or restrictions that may apply.

2. Obtain your item, including the original packaging and accessories, as well as your proof of purchase (such as a receipt or order confirmation).

3. When you return the package, please make sure to declare the value of the item at 3-5 USD. This is necessary to avoid customs and import duties, which can be expensive and time consuming. If the declared value is higher than $5, we may not be able to accept the package or we may have to charge you extra fees to cover customs and import duties.

3. Please send us the return tracking number. Without the return tracking number, we can't check the package update for you.

4. Pack your item securely and return it to us via a trackable shipping method:

5. Please send us the return tracking number. Without the return tracking number, we can't check the package update for you.

Only use a return method with a tracking number, so that we can track your return. This way you inform us in advance about the return and the received goods can be clearly assigned to the correct order. Only in this way can we guarantee a quick refund. As soon as the return is received, we will be notified of the receipt and the refund can be made. When returning, only use a shipping method with a tracking number, so that we can assign your return.